Privacy Policy

Information we handle and why

When you use Onlywin Casino, create or maintain an account, make a deposit, request a withdrawal, contact support or browse the website, information may be collected and used to provide the relevant services. The information handled will depend on how you interact with the website and the services available to you. We aim to collect information that is reasonably needed for account administration, player safety, legal compliance, fraud prevention, service improvement and customer support.

Account and contact details

This may include your name, date of birth, residential details, country of residence, username, account credentials, telephone details and email address. It may also include information you provide when contacting customer support, responding to an account query or updating your profile. These details are used to create and operate your account, communicate with you, provide assistance, confirm important account information and help ensure that the services are available to the right person.

Identity and verification information

To meet account safety and legal requirements, we may handle identity verification documents and related information. This can include documents or information used to confirm your identity, age, address, source of funds or eligibility to use the services. Verification information may be checked using internal processes or trusted service providers. It is used to help prevent underage access, identity misuse, money laundering, fraud and other unlawful or harmful activity.

Payment and transaction records

We may handle information about deposits, withdrawals, gaming activity, account balances, payment methods, transaction dates and transaction outcomes. Payment providers may process payment information directly, and the information available to the casino may differ depending on the payment method used. Transaction records help us process account activity, investigate disputes, identify unusual behaviour, provide support, keep accurate financial records and meet obligations that apply to gambling services.

Device, technical and usage information

When you visit or use the website, technical information may be recorded. This may include your IP address, browser type, operating system, device type, language preferences, approximate location based on technical information, login activity, pages viewed, dates and times of access, referring website and information about how you use the website. This information supports website operation, security monitoring, troubleshooting, fraud detection, performance measurement and service improvement.

Information from other sources

Where appropriate, information may be received from payment providers, identity and verification services, fraud prevention providers, technical service providers or other organisations involved in supporting the website. We may also receive information when you voluntarily provide it to us, when you ask another service to share it with us, or when it is available through lawful and relevant sources. We expect information received from these sources to be handled consistently with this Privacy Policy and applicable privacy requirements.

How information is used and shared

Personal information may be used for the purposes described below. The specific use will depend on the information concerned, your relationship with Onlywin Casino and the service or feature you use.

• To open, administer, secure and close player accounts.
• To process deposits, withdrawals and other account transactions.
• To verify identity, age, account ownership and eligibility to use the services.
• To meet applicable legal, regulatory, financial and responsible gambling obligations.
• To detect, prevent and investigate fraud, scams, money laundering, account takeover, collusion and other misuse.
• To provide customer support, respond to questions, resolve complaints and investigate disputes.
• To send service messages, including security notices, account updates and information needed to operate the services.
• To understand how the website is used, test features, fix technical issues and improve performance.
• To send promotional or marketing communications where permitted and where the required consent or other lawful basis applies.
• To protect the rights, property, safety and security of players, the website and relevant service providers.

Onlywin Casino may share information with organisations that help operate or protect the services. These may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support systems, analytics providers, professional advisers and organisations involved in legal, compliance or security processes. These providers should receive only the information reasonably needed for their role and may be required to protect it and use it only for agreed purposes.

Information may also be disclosed where this is reasonably necessary to comply with a legal or official request, respond to a court or dispute process, enforce applicable terms, investigate suspected unlawful activity, protect a person from harm or protect the security of the website. If the business or relevant services change ownership or structure, information may be shared as part of that process, subject to appropriate safeguards.

Some service providers may handle information from locations outside Australia. Where information is transferred, stored or accessed in another location, reasonable steps should be taken to protect it and to support compliance with applicable privacy requirements. The safeguards used may depend on the provider, the type of information and the reason for the transfer.

Marketing communications

If you have agreed to receive marketing, we may use your contact details to send information about features, services or relevant offers. You can withdraw your consent to marketing at any time by using an unsubscribe option in a marketing message or by contacting privacy support. Withdrawing marketing consent does not normally affect service messages that are necessary for account security, transactions, verification or the operation of your account.

Cookies, security and data retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or records stored on your device that can help the website remember settings, maintain a secure session, understand website use and improve performance. Some cookies may be necessary for account access and core functions. Other cookies may support analytics, preferences or marketing, depending on the features in use.

You can manage or remove cookies through your browser settings. Your browser may allow you to block all cookies, block selected types or delete cookies already stored on your device. If you block necessary cookies, some parts of the website may not work correctly, and you may need to enter information again. Cookie choices made in your browser may apply across websites and may not always reflect separate choices offered on the website.

Security measures

Reasonable technical, organisational and administrative measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, secure communications, monitoring, staff procedures and checks on relevant service providers. No website, internet connection or electronic storage system can be guaranteed to be completely secure. You should keep your account credentials confidential, use a secure device and tell support promptly if you suspect that your account has been accessed without permission.

Retention of information

Personal information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, customer support, dispute handling, security, fraud prevention and record keeping. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. Other information may be deleted, anonymised or securely disposed of when it is no longer needed, subject to technical, legal and operational requirements.

Closing an account does not automatically remove every record connected with it. For example, records relating to identity checks, transactions, communications, security investigations or legal obligations may need to be retained. Where information is no longer required, reasonable steps should be taken to securely delete it or make it no longer capable of identifying you.

Your privacy rights and how to contact us

Depending on the circumstances and the privacy requirements that apply, you may have rights in relation to the personal information held about you. These rights are not always absolute, and a request may be limited or refused where an exception applies, where fulfilling it would affect another person’s privacy, or where information must be retained for legal, security or other legitimate reasons.

• Access: you may ask for information about the personal information held about you and, where appropriate, request a copy.
• Correction: you may ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: you may ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained.
• Marketing consent: you may withdraw consent to marketing communications at any time. This does not stop essential service or account messages.
• Restriction or objection: where available, you may ask for certain uses of your information to be restricted or object to a particular use.
• Complaint: you may raise a privacy concern with us and may also have the right to contact an appropriate privacy authority.

To exercise your rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@onlywincasino.click. Please include enough information to help us identify your account and understand your request. For your protection, we may need to verify your identity before providing information or making changes. We may ask for clarification if a request is broad or unclear. We aim to respond within a reasonable timeframe and will explain if a request cannot be completed or if additional time or information is needed.

If you contact us about another person’s information, we may require evidence that you are authorised to act for them. We will not ask you to provide unnecessary sensitive information. If you believe that information we hold is incorrect, please tell us what needs to be changed and, where helpful, provide supporting details.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or the way information is handled. The updated version will apply from the date it is made available on the website unless a different approach is required. We encourage players to review this page periodically. If a change is significant, additional notice may be provided where appropriate.

By using Onlywin Casino, you acknowledge that you have had an opportunity to read this Privacy Policy. If you do not agree with the way information is handled, you should stop using the relevant services and contact privacy support with any questions or requests.